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Deconstructing The Girl Effect

[Via a friend at McKinney] If you want some practice at making ideas stickier, I have a great case study for you. Rope aside 30 minutes and follow along with the process below. It concerns the work of a group called The Girl Effect. Here’s the game plan:

1. Start here. It’s a pdf document with statistics demonstrating the value of investing in girls in the developing world. (For example: “When women and girls earn income, they reinvest 90 percent of it into their families, as compared to only 30 to 40 percent for a man.”) Print out this document(and the instructions for step 2) and slowly move away from your computer.

2. With PDF in hand, give yourself this mission: To boil it all down. No one is going to read all these stats, and even if they do, they won’t remember them. They certainly won’t be moved to action by them. So how can you get people *excited* about “girl investment”? Imagine that you’ve got 2 minutes of the audience’s attention to make your case. How would you translate the data into something simple, emotional, specific? (By the way, just by thinking about this, you’re already ahead of the game — most social enterprises I’ve worked with would have simply published the PDF and declared victory…)

3. No, really, take a minute and think about it. It’ll make it more fun to compare your approach to theirs.

4. OK, now watch their 2-minute Youtube video and come back here for some postgame analysis.

5. This is a textbook sticky idea. (Forewarning: At this point, I’m going to geek out and deconstruct the video piece by piece.) If you’ve read Made to Stick, you’ll notice the elements. It starts with a schema violation (”So what else is new?”). Then there’s a curiosity gap: “What if there was an unexpected solution… Would you even know it if you saw it?” Then, there’s the surprise: “A girl.” The cumulative effect of these elements is critical: They’ve got our attention. We’re on the hook.

They’ve “paid” for our attention, and now they’ve got to cash it in to explain what they want. How do you explain “girl investment”? They make it concrete by asking you to visualize a specific girl. They tell the story of what the investment does for her and the people around her. (Notice, by the way, that they manage to make it concrete despite using only text blocks — an impressive feat.) The concrete elements build up (the husband, the school uniform, the loan, the cow, the village council). Suddenly, they’ve explained a complicated idea to you without making you feel like you’re receiving instruction. (BTW, the team wisely didn’t assume that it would be self-evident that investing in girls is “the solution.” They took the time to explain their logic, in a simple, but not oversimplified, way.)

At this point, they’ve got a credibility problem. You now understand what they mean by investing in girls, but why would you believe that the “girl effect” can make a dent in big global problems? The approach they use is “micro –> macro”. First, they paint a picture of a single girl. They show how the investment has cascading effects in her family and in her community. Then, they shift to the macro. “Multiply that by 600 million girls in the developing world…” [The zooming-out effect with the dots is a nice touch to make this more concrete.] This micro/macro approach also works well for entrepreneurs — I’ve often seen entrepreneurs highlight a single, vivid customer situation and then switch to the macro (”Our market research shows that there’s a $1.2 billion market made up of 181,000 customers with the same needs as this one.”)

Then comes the wrap-up. ideally, this will inspire you and move you closer to action. I love the line: “Invest in a girl and she will do the rest.” It makes you feel like you’re on a team — you do your part and she’ll do hers. Which brings me to my one (and really only) quibble: I don’t like the closing line … “It’s no big deal. Just the future of humanity.” To me, this line was a bit jarring … just when you’re feeling positive and empowered, all of the sudden you’re hit with a tinge of guilt. (”It’s on you, pal — the future of humanity.”) I think it would have been stronger to end with the “Invest in a girl and she will do the rest.”

But let’s not quibble. This is a brilliant video, and I predict it will be seen by lots and lots of people. Even better, it will motivate action. [Here’s The Girl Effect web site.]

The birth of the terrorist fist-jab

It’s hard to track a sleazy idea to its source. For instance, who started the rumor that Snapple supports the KKK, or that Hilfiger is a racist? We’ll probably never know.

But, thanks to a mea culpa in Slate, we can now trace one bad (but sticky) idea to its origin. Remember the notion, now widely mocked, that Barack and Michelle Obama’s fist-bump was a terrorist gesture? In this funny piece, Christopher Beam admits fault:

It’s often asked, “Where does stupid stuff on the Internet come from?” In this instance, I think probably it came from me. Although I didn’t originate the conceit, I’m pretty sure that I’m the one who put it in circulation. Er, sorry.

Upgrade, don’t discard: The melodrama

Some students in Bob Sutton’s class on “Creating Infectious Engagement” wanted to persuade people to upgrade, not replace, their computers, for the sake of the environment. But where’s the emotion? Where’s the story? Well, voila: “Love the one you’re with.” With a star turn by Dan Wilson as the computer. (Doesn’t he worry about typecasting?)

You should drink 8 glasses of water per day.

Nope. It’s an urban legend. Nina Shen Rastogi explains.

A Girl Like Me

I recently did a workshop with a group that’s working to remind people that racism still exists in America and must be actively fought. They pointed out that many people have, in a sense, declared victory on race — after all, haven’t the racist elements of the law been expunged? Haven’t most of the overtly cruel acts of racism stopped? Don’t we have a frontrunner for President who is black? Yes to all, but as this group pointed out, that’s not equivalent to the end of racism.

Let’s face it, this is a tough issue to get people to confront. It’s a touchy subject. Most people walk into the discussion with pre-formed strong feelings, one way or the other. So how do you get the message across, to a resistant audience, that “We’re not done yet”?

Take a look at a video called “A Girl Like Me,” directed by Kiri Davis, that provides an unforgettable reminder that racism isn’t dead. This is the most moving piece of communication I’ve seen this year. (Unfortunately, the mind-blowing bit is buried in the middle of the video. My advice is to fast-forward to the 3:20 mark and watch for about 1.5-2 min.) As you’ll see, we’re not done yet.

“Choice” video

Check out this video. Don’t want to give anything away. It’s got quite a visceral punch. (via one of Chip’s students at Stanford)

Cheaper by the Chapter

The iTunes model has hit publishing. Our publisher, Random House, is selling individual chapters out of books. And Made to Stick is the guinea pig for this noble experiment. The chapters are priced at $2.99 each. Check out the WSJ article on the launch or go directly to the commerce site and load up your basket with chapters.

Hope you didn’t miss…

I want to recommend a few business books that are near and dear to me (I’m leaving out books you would have already seen everywhere, like Gladwell’s books.). I’m sure I’m forgetting some, so consider this a work in progress.

  • The Paradox of Choice by Barry Schwartz. If you haven’t read this book, stop everything and go buy it right now. It’s critical reading for marketers, managers, and for that matter, people who like a good book. Find out why jeans-shopping can give you that vaguely anxious feeling, like you’re never sure you’ve picked the right pair.
  • Mindset by Carol Dweck. The subtitle (”How we can learn to fulfill our potential”) and vaguely new-agey cover may deter you, but don’t be fooled: There are brilliant insights here, supported by serious research. Find out what makes the Tiger Woods psyche different than the John McEnroe psyche.
  • The No-Asshole Rule by Bob Sutton. You’ve almost certainly seen this one. If you haven’t bought it, stop waiting. It’s a rare creation: A really fun, plane-worthy read based on lots of research. I’m still in awe that Sutton (and his publisher) had the guts to go with the obscene title. I’ve heard him say that it wouldn’t have worked in a diluted form (”The No-Jerk Rule,” “the No-MeaniePants Rule”), and I’m inclined to agree.
  • Group Genius by Keith Sawyer. This book should have been a big bestseller. Sawyer has spent years studying comedy improv groups and jazz bands, and he’s written a provocative book on how to get the best creative work from groups. You need to know what he has to say on brainstorming — there are techniques you’re probably using now that don’t work, and there are techniques you wouldn’t think to try that may work brilliantly. Go pre-order the paperback.

Finally, here are two books to pre-order:

  • Kluge by Gary Marcus. This protege of Steven Pinker explains why your brain is, at heart, a Rube Goldbergian contraption. You’ll learn why it’s so hard to stay on a diet and what evolution has to do with it. [OK, this is not really a business book, I’m realizing.]
  • Nudge: The Gentle Power of Choice Architecture by Richard Thaler and Cass Sunstein. Look at the authors, look at the blurbers (Michael Lewis, Daniel Gilbert, Don Norman), and look at that great phrase “choice architecture,” and ask yourself, what else do I need to know?

Made to Stick news

Made to Stick has received some honors recently, and it is high time we said thank you.

  • Made to Stick was named Best Business Book of 2007 by The 800-CEO-READ Business Book Awards. (We also won the award for best Advertising/Marketing book.) This one has special meaning for us because we know and like and respect the people at 800-CEO-READ. Thank you!
  • Canada’s Globe and Mail newspaper named MTS #1 on its Top 10 Business Books list for 2007. Thank you to Harvey Schachter for the honor! [The award page now requires a purchase.]
  • The Amazon editors picked the book #2 of the Top 10 Business titles of the year.
  • MTS was one of the Top 100 Customer Favorites of 2007 on Amazon. We were #26, which put us behind The Reagan Diaries and ahead of O.J.’s If I Did It. That seems about right.

We are grateful for the awards. Thanks everyone.

Kidney thieves — real ones

We begin our book with the famous urban legend of the “kidney thieves.” If only it had stayed an urban legend. According to this article in the NYT, stealing kidneys has become a ghastly reality in one part of India.